Where Is My Order?
Orders are processed within 48 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that alterations can postpone shipments for up to 5 business days.
The email with tracking information can often be found in your junk mail folder, be sure to check before reaching out to investigate further.
How Do I Return an Item?
Please see our return policy here
What's My Size?
To ensure you get the right fit we've come up with a handy reference guide on how to buy the right size here.
Are Your Jeans Sanforized?
All of our jeans are sanforized unless otherwise specified in the item description.
Do You Have a Non-Leather Alternative to Leather Patch?
Yes! We have a Naked & Famous Denim vegan patch available to replace any leather patch on N&F jeans free of charge. Please check this page for more info.
How Does Sezzle Work
Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you complete a purchase with Sezzle, we will process your order just like you paid in full, but you will have only paid a fraction of the cost.
How does it work?
Select Sezzle as your payment method during checkout.
New Sezzle customers will need to create a Sezzle account, returning Sezzle customers will need to login.
Sezzle will do a soft credit check for approval of the transaction.
As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.
Sezzle automates the remaining payments through whichever payment method is on file.
No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered!
Does Sezzle hurt my credit score?
Sezzle will not have an impact on your credit - they do not perform hard credit checks. Instead, they perform "soft checks" by reviewing your credit score as part of their risk check.
Is Sezzle secure?
Your security is of utmost importance to us too! Sezzle undergos quarterly scans and yearly audits to ensure your data is safely stored in our systems – and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1.
Who can use Sezzle?
To use Sezzle, you must be 18 years or older* and have a valid phone number based out of either the United States or Canada.
You will also need to have an email address as well as a payment method ready at checkout - we accept all major debit and credit cards, and you can also link a bank account directly. At this time, prepaid cards are not able to be used to place orders, but you can use them to pay off existing orders.
*You must be 19 years or older in Alabama, or if you are a ward of the state and live in Nebraska.
How do I sign up for Sezzle?
You can either sign up and get your account set up directly through the Sezzle website, or you can sign up as you check out at a merchant's site! Either option will walk you through the same signup process.
To get signed up, you will need to have a working phone number based out of the US or Canada, as well as a payment method (debit/credit card or bank account) to link to your account.
To get signed up, click here.
Why was my order not approved?
We try to offer all applicants a simple payment plan through Sezzle, but unfortunately, we’re not always able to approve every order. Our system assesses every order individually, taking into account your available funds, outstanding orders, and the total cost of the order you’re trying to place. If you’re not approved for any reason, we’ll notify you right away.Here are a few reasons you may have been denied:
Insufficient funds. Typically, we check to make sure you have at least 25% of the total order cost available at the time you place an order.
Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, we’re less restrictive after the first six weeks.
Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.
Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.
Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.
Keep in mind: Just because you’re not approved today, doesn’t mean you won’t be tomorrow. Every order is unique – so keep using Sezzle!